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Refund policy

REFUND POLICY

WAVYY 30-Day Money-Back Guarantee

If you're not satisfied with your WAVYY cooling patches, contact us at 
hello@wavyy.us within 30 days of delivery and we'll issue a full refund. 
No return required — you keep the product.

This guarantee applies to all WAVYY cooling patch orders.

Returns

We also have a 14-day return policy for unopened items, which means you 
have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, in the same 
condition that you received it, and in its original packaging. You'll 
also need the receipt or proof of purchase.

To start a return, you can contact us at hello@wavyy.us. Please note 
that returns will need to be sent to the following address:

30 N Gould St
Sheridan, WY 82801
United States

If your return is accepted, we'll send you a return shipping label, as 
well as instructions on how and where to send your package. Items sent 
back to us without first requesting a return will not be accepted. You 
can always contact us for any return question at hello@wavyy.us.

Damages and issues

Please inspect your order upon reception and contact us immediately if 
the item is defective, damaged or if you receive the wrong item, so that 
we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such 
as food, flowers, or plants), custom products (such as special orders or 
personalized items), and hazardous materials, flammable liquids, or 
gases. Opened WAVYY cooling patches cannot be returned for hygiene 
reasons, but remain covered by our 30-Day Money-Back Guarantee above. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item 
you have, and once the return is accepted, make a separate purchase for 
the new item.

European Union — 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the 
European Union, you have the right to cancel or return your order within 
14 days, for any reason and without a justification. As above, your item 
must be unopened, in the same condition that you received it, and in its 
original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and 
let you know if the refund was approved or not. If approved, you'll be 
automatically refunded on your original payment method within 10 
business days. For Money-Back Guarantee refunds, we'll process your 
refund within 10 business days of your request. Please remember it can 
take some time for your bank or credit card company to process and post 
the refund too. If more than 15 business days have passed since we've 
approved your refund, please contact us at hello@wavyy.us.